Technology Consultant | Creative Thinker | HCD, UX, CX Expert

Overview

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OVERVIEW

Highlights

 
  • 10+ years of relevant professional experience in technology and 7+ years of experience in ServiceNow (SaaS)

  • Led and/or contributed to 60+ successful ServiceNow platform implementations

  • Presented the most attended developer theater session at the ServiceNow’s Knowledge Conference in 2019

  • Responsible for the architecture of the first-ever public website run entirely on ServiceNow's platform

  • Lead implementations for large enterprises including Apple, Disney+, Major League Baseball, Life Time Fitness, LinkedIn, and many others

  • Named ServiceNow Titan and “QX” (Queen of UX)

 

Certifications & Accreditations

  • ITIL Foundations v3

  • ServiceNow Certified System Administrator (Platform)

  • ServiceNow Certified Implementation Specialist – Customer Service Management (CSM)

  • ServiceNow Certified Implementation Specialist – IT Service Management (ITSM)

  • ServiceNow Certified Implementation Specialist – Human Resources (HRSD)

  • ServiceNow Service Portal Advanced Development Course Completion

  • ServiceNow Advanced System Administrator Course Completion

  • ServiceNow Implementation Methodology Fundamentals

  • ServiceNow Platform Subscription Model Micro-Certification

  • General Assembly User Experience Design Immersive

  • General Assembly Web Development Immersive

  • General Assembly Web Development Product Management - Introduction Course

  • HarvardX - Leadership: Foundational Principles

  • UBCx - Emerging Technologies in an Enterprise Environment

 

Awards & Honors

  • Certificate of Outstanding Achievement - ServiceNow

  • Consultant of the Quarter - Highmetric Consulting

  • Queen of User Experience - Titans of ServiceNow